By using this site, you consent with our cookie policy. Dismiss

Terms & Conditions

Terms & Conditions

Company registration number: 7549797

VAT number: 111 4321 78

Prices

The prices shown on the Site are all inclusive of VAT at 20% (where applicable at the current rates) and are exclusive of delivery charges, unless specified otherwise. 

Payment

You may pay using credit/debit card. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

Delivery

Any delivery timescales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party. 

Amount

There is a maximum purchase number of 30 items. If an order is placed above this amount, we have the right not to ship the products until we have been in contact with the customer.

Intellectual Property

The name 'Mahi Naturals' and the branch emblem are protected trademarks of Mahi Naturals Limited.  All the content on the Site is the property of Mahi Naturals Ltd. The Content of the Site may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

Your Account          

You can cancel your account at any time. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in the Company's best interests to do so. 

Product Information

We do our best to ensure that all information, descriptions, ingredients listings, photographs and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. Though we aim to keep the Site as up to date as possible, all information is provided in good faith but the information including product descriptions, product sizes, product images and ingredients appearing on this Site may not always reflect the product exactly at the moment you place an order. Ingredient listings and ingredient information displayed on the website are as provided to Mahi Naturals Ltd by the manufacturers or brand holders and we cannot accept responsibility for any omissions or errors in this information. 

Medical Liability

Any information provided on this site including information related to well being and health is provided in good faith and should not be taken as being prescriptive. You should be aware that no-one can guarantee the effects of natural remedies and Mahi Naturals Limited will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. Whilst we seek to provide as much information as possible about a product and its suitability, you are responsible for ensuring that it is suitable for your own needs and this includes avoiding products that include ingredients you are intolerant, sensitive or may react to. 

Returns

you decide you no longer wish to keep the goods you have purchased we will refund, exchange or offer a credit note for the product(s) if you return the goods, at your own expense, within 7 days of receiving your order. Products must be unopened and in their original condition and packaging. Where goods are faulty, or were sent in error, we will refund any postage costs you incur returning the items.  For your protection, we recommend that you use a recorded-delivery service to return items. Please contact us if you would like to return an item and we will confirm the returns process.

Our products are free of the most common allergens such as artificial colour and fragrance, however some people may find they are sensitive to certain substances. If you know you are sensitive to certain ingredients please check with us before purchasing any products.

Please note that natural products can often trigger a 'healing response' for the first few days of use and in most cases this is a normal & healthy response. If you would like further advice or have any questions about this, please contact us

Complaints

If you have any complaints or wish to discuss any matter in respect of the goods please contact us.

About Mahi Naturals Ltd

Mahi Naturals Ltd is a UK distributor of skincare products and our registered office address is 42 Lakenheath, Oakwood, London N14 4RP. The company is registered at Companies House in England and Wales and the company registration number is 7549797. UK VAT registration number 111 4321 78. 

The Online Dispute Resolution Service

If you are using the EU ODR our email address is orders@mahinaturals.com. You can visit the ODR here but please contact us first if you have any concerns about your booking.